Our return policy is valid for 15 days from the date your order is delivered. After this 15-day period, we cannot offer a return, refund, or exchange except where required by applicable law.
To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received, with its original packaging and any tags still attached.
To request a return, contact our customer service team before sending the item back. We will provide the applicable return instructions and return address. Please do not send a return to the manufacturer unless we specifically instruct you to do so.
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Original shipping charges are non-refundable unless required by applicable law.
For damaged, defective, or incorrect items, please contact us promptly and provide your order information and reasonable evidence, such as photographs, so we can review the issue.
Once a returned item is received and inspected, we will notify you whether the refund is approved. If approved, the refund will be issued to the original payment method. The time for the credit to appear depends on the payment provider or financial institution.
Exchanges are available for eligible items when replacement inventory is available. If a replacement is unavailable, an approved refund may be offered instead.
Gift cards are non-returnable. Items marked final sale are not eligible for return unless required by applicable law or the item arrives defective, damaged, or incorrect.
For higher-value returns, we recommend using a trackable shipping service and retaining proof of shipment until the return is completed.
For questions about a return or refund, please contact Corset-Dress customer service through the contact information provided on our website.